Shipping rules

These rules keep your parcels moving and your account in good standing. They apply to every parcel you send with FlipShip, alongside our terms and your packing cards.

1. Approved products only

Only send products listed in your approval. If you want to add a product or change your packaging, tell us first. We'll review it for free before you ship it.

2. Pack it exactly as shown

Follow your packing card every time. Use the same inner packaging, quantities, outer box and markings. Don't add unapproved items to the same parcel.

3. Mark and label correctly

Put the markings and labels shown on your packing card on the outside of the parcel. Members get a first set of markings in their FlipShip welcome pack. Markings come in 100 × 100mm, or 50 × 50mm for small boxes. Use the size your packing card shows. Need more? Email info@flip-ship.com and we'll add a roll to your next invoice, or use any that match your packing card. Never send a parcel without its markings. Make sure they're clearly visible and not covered by tape.

4. Stay within your limits

FlipShip is for retailers sending retail-sized products in small quantities. Keep to the weight, size and quantity limits in your approval. If an order is bigger than usual, split it into more parcels or ask us first.

5. UK mainland addresses only

We currently deliver to UK mainland addresses only. We can't ship to:

• Northern Ireland;
• the Channel Islands;
• the Isle of Man;
• the Isles of Scilly;
• the Scottish islands;
• anywhere outside the UK.

6. Describe contents accurately

Make sure the contents, weight and size you enter when you book match what's in the parcel.

7. Delivery times

Most parcels arrive the next working day after collection. Delivery times are a target, not a guarantee. Weather, peak periods and other things outside our control can affect them.

8. Report problems quickly

If a parcel is lost, damaged, refused or delayed, tell us within 7 days of the expected delivery date. Include the tracking reference and any photos.

If something goes wrong

Our delivery partner may hold, return or destroy parcels that don't follow these rules. Any extra costs are passed on to you. If you're ever unsure, ask us before you ship. Email info@flip-ship.com and we'll reply within one working day.