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FlipShip

Legal

Privacy policy

LAST UPDATED 3 NOVEMBER 2026

This policy explains what personal information FlipShip collects, why we use it, who we share it with, how long we keep it and your rights. It applies when you visit our website, contact us, request a free product review, become a customer, or when a customer gives us your details so we can deliver a parcel to you.

1. Who we are

FlipShip is a trading name of FLIPSHIP LTD, registered in England and Wales (company number 17372844). Registered office: 4 Swallow Close, Milford, Godalming, England, GU8 5DJ. Email: info@flip-ship.com.

For information we use to run our own business, such as enquiries, reviews, customer accounts and billing, we are the controller.

When a customer gives us their recipients' details purely so a parcel can be delivered, the customer is usually the controller and we act as their processor.

2. What we collect

When you contact us or request a free product review

  • Your name, business name, email address and town.
  • Information about the products you sell and how you pack and ship them.
  • Files you choose to upload, such as Safety Data Sheets and photos.
  • Your message.

When you become a customer

  • Business contact details and billing details.
  • Product, packaging and approval records.
  • Records of shipments, invoices, payments and our conversations with you.

When a customer sends you a parcel

  • Your name, delivery address and contact details.
  • Delivery instructions, tracking and delivery status.

When you visit our website

  • Our hosting provider keeps standard server logs to run and protect the website. These include your IP address, browser type and the pages requested.
  • We don't use analytics, advertising or tracking cookies. See our Cookie policy.

Please only send us information that's relevant to your enquiry or shipment.

3. How we use it, and our lawful bases

  • Taking steps before a contract, and performing it:
    • replying to enquiries and carrying out product reviews;
    • setting up and running your account;
    • arranging approvals with our delivery partners;
    • supporting shipments;
    • sending reports, invoices and service messages.
  • Legal obligation: keeping tax, accounting and other records the law requires.
  • Legitimate interests:
    • running and improving FlipShip;
    • keeping our systems and website secure;
    • preventing fraud and misuse;
    • keeping records of what we reviewed and approved;
    • recovering money owed;
    • dealing with complaints or claims;
    • sending occasional business updates to existing customers, which you can stop at any time.
    We weigh these interests against your rights.
  • Consent: where we ask for it, for example for marketing to people who aren't customers. You can withdraw consent at any time.

We don't sell personal information. We never use recipients' delivery details for marketing.

4. Who we share it with

We only share what's needed, with:

  • Delivery partners: to approve accounts and to collect, carry and deliver parcels.
  • Payment and accounting providers: including GoCardless for Direct Debits, and our accounting software.
  • Technology providers:
    • Netlify, which hosts our website and receives form submissions;
    • our email provider;
    • secure cloud storage.
  • Professional advisers: such as dangerous goods safety advisers, accountants, insurers and solicitors.
  • Authorities: such as HMRC, the courts or the police, where the law requires it or to protect our legal rights.

Our website loads fonts from Google Fonts. To show them, your browser connects to Google's servers, which receive your IP address.

5. International transfers

Some of our providers, including Netlify and Google, may process information outside the UK. Where UK law requires it, we rely on appropriate safeguards. These include UK adequacy regulations (such as the UK Extension to the EU-US Data Privacy Framework), the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses. Contact us for details.

6. How long we keep it

  • Enquiries and reviews that don't lead to an account: up to 24 months after we last heard from you.
  • Customer, approval and shipment records: while you're a customer, and up to 6 years afterwards.
  • Invoices and payment records: at least 6 years, as required for tax and accounting.
  • Complaints and claims: up to 6 years after they're closed, or longer if legal proceedings require it.
  • Marketing: until you unsubscribe. We keep a short note afterwards so we don't contact you again.

7. Payments

Direct Debits are set up and collected by GoCardless, under its own privacy notice. We receive what we need to manage payments, such as mandate status, amounts and payment dates. We never see your online banking login.

8. Keeping it safe

We use reasonable technical and organisational measures to protect personal information. These include access controls, strong passwords, multi-factor authentication where available, and reputable, secure service providers.

No system is completely secure, so please don't send sensitive information we haven't asked for. If a personal data breach happens, we'll handle it as UK law requires. That includes telling the Information Commissioner's Office and the people affected where necessary.

9. Your rights

You have the right to:

  • ask for a copy of your information;
  • have it corrected or deleted;
  • restrict or object to how we use it;
  • have it transferred;
  • withdraw consent;
  • object to direct marketing at any time.

Some of these rights depend on the circumstances. Email info@flip-ship.com to use them. We may need to confirm who you are, and we'll normally reply within one month.

If we hold your details as a processor for one of our customers, we may pass your request to them.

10. Automated decisions and children

We don't make decisions about people using only automated means.

Our services are for businesses and aren't aimed at children. A child's name may occasionally appear in delivery details we're given. If it does, we use it only for that delivery.

11. Complaints

If you're unhappy with how we've handled your information, please tell us first at info@flip-ship.com. You also have the right to complain to the Information Commissioner's Office:

  • ico.org.uk
  • 0303 123 1113
  • Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. Changes to this policy

We'll update this page if anything changes. The date at the top shows the latest version. If a change significantly affects how we use information we already hold, we'll let the people affected know.