Prohibited goods

FlipShip only carries products that have passed your FlipShip review and are packed exactly as shown on your packing card. Anything we haven't approved for you in writing isn't allowed, even if the label prints.

We can never ship

• Lighters, lighter refills and gas canisters
• Loose matches, or matches not in their approved retail packaging
• Batteries, on their own or packed with products
• Large containers or bulk quantities, beyond the limits in your approval
• Trade, wholesale or bulk shipments for manufacturers or distributors. FlipShip is for retailers sending retail-sized products
• Fireworks, explosives, ammunition and weapons, including Christmas crackers, cracker snaps and party poppers
• Knives and other bladed items
• Vapes, e-cigarettes and tobacco products
• Live animals, plants, perishable food and anything needing temperature control
• Cash, bullion and high-value jewellery or valuables
• Anything illegal, counterfeit or restricted by law
• Products that are leaking, damaged or no longer in their original sealed packaging
• Any parcel going outside the UK mainland
• Anything else our delivery partners prohibit

Restricted: only with approval

These everyday products can often be shipped in small, retail-sized packs, but only after we've reviewed them:

• Safety matches
• Perfume and fragrance
• Aerosols
• Nail polish and cosmetics
• Essential oils, reed diffusers and room sprays
• Cleaning products
• Paints and adhesives
• Mixed gift sets containing any of the above

Not sure about a product? Start a free review before you send it.

If a parcel breaks the rules

Our delivery partner may stop, return or destroy parcels containing prohibited or unapproved items. Any resulting costs, charges or fines are passed on to the sender, as set out in our terms. We may also pause your account while we sort it out with you.